Senior Rewards and People Development Lead

Heineken; Kraków; On-site; PLN 300,000 - 480,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Rewards and People Development Lead to oversee performance management, rewards, talent development and learning programs. You will align local People services with global frameworks, drive process improvements, and support employee engagement across the organization.

The role requires strong leadership, extensive HR domain knowledge, and a track record of leading teams in a shared services context.

Qualifications

• Experience in performance management, rewards, talent development and learning.
• Proven team management with leadership and coaching skills.
• Experience optimizing service delivery in a shared services model.
• Strong communication and stakeholder management.

Responsibilities

• Oversee delivery of performance, rewards, talent and learning services.
• Manage team capacity, workload and priorities.
• Monitor SLAs and KPIs, escalate issues when needed.
• Ensure privacy, compliance and four-eyes controls.
• Maintain knowledge base, FAQs and documentation for accuracy.
• Identify process improvements and standardize operations.
• Leverage data analytics to inform decisions and improvements.
• Collaborate with global/local stakeholders on People programs.
• Provide advisory guidance on related cases and lead the team.

Skills

Performance management

Rewards

Talent development

Learning

Team leadership

Education

Bachelor’s degree in Human Resources / Business Administration

Tools

MS Office

Teams

SharePoint

Job description

Senior Rewards and People Development Lead

Function:HR

At HEINEKEN Kraków (HEINEKEN Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data, technology and people services, ready to „WOW”the world with our expertise, passion and pride to be GREEN.

We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open to new challenges.

As a Senior Rewards & People Development Lead, you will be responsible for overseeing the delivery of programs and services related to performance management, rewards, talent development and learning within HBS. You will ensure that our People services are aligned with global frameworks and local business needs while supporting employee engagement and organizational effectiveness.

Your responsibilities would include:

• overseeing the delivery of HBS services across performance management, rewards, talent and learning to ensure high-quality and consistent service delivery
• managing team capacity, workload and priorities to ensure effective resource allocation
• monitoring SLAs and KPIs and escalating issues when required
• ensuring privacy, compliance and four-eye controls are properly maintained
• overseeing the People Function knowledge base, FAQs and documentation to ensure information remains accurate and accessible
• contributing to HBS Knowledge Management and identifying opportunities to improve service quality and standardization
• identifying process improvement opportunities and supporting more efficient People Function operations
• using data and analytics to support decision-making and identify opportunities for improvement
• staying up to date with relevant industry trends and enabling technologies
• coordinating activities with OpCos, Centres of Excellence and Tier 1 teams to support seamless end-to-end program execution
• partnering with global and local stakeholders on People Function programs
• acting as an advisor on performance, rewards, talent and learning-related cases
• leading, coaching and developing the HBS team
• fostering a culture of collaboration, innovation and accountability
• driving capability-building initiatives to strengthen team skills and expertise

You are a good candidate if you have:

• 5+ years of experience in performance management, rewards, talent development, learning or related HR roles
• proven 3-5 years of experience in team management, combined with strong leadership and coaching skills to inspire and guide the team
• a proven successful track record in optimizing and leveraging scale in organizing service delivery for the assigned process domain
• Bachelor’s degree in Human Resources, Business Administration or a related field
• strong knowledge of performance management, rewards, talent development and learning processes
• strong communication and stakeholder management abilities
• high attention to detail and strong problem-solving skills
• ability to use data and analytics to support decision-making
• proficiency in MS Office and collaboration tools, including Teams and SharePoint
• multilingual communication capability; fluent English and knowledge of an additional regional language would be an asset

You are a perfect match if you have:

• experience leading performance, rewards, talent or learning activities within a shared services model
• experience working in shared services or multinational environments
• experience applying insights and data analytics within People processes
• a strong track record of leading and developing teams

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.