Remote Italian-Speaking Customer Support Specialist (Greece)

FH Collective - Academy; Wrocław; On-site; PLN 57,372 - 70,121; Full time

Benefits offered by this job

Relocation package

Paid training

Flight ticket (EU)

Hotel accommodation on arrival

Airport pickup

Real estate agency fee covered

Job summary

FH Collective - Academy is offering a remote-in-Greece customer experience role for Italian speakers. The position provides full relocation support for EU candidates, with a base salary of €1,050 gross per month paid 14 times a year, plus a performance bonus up to 10%.

Training is fully paid from day one and relocation covers flights, hotel, airport pickup and real estate support. The role involves daily customer support in Italian, handling account issues and platform queries, while logging

Qualifications

• Fluent Italian (C1/C2)
• Good working knowledge of English (B2+)
• Strong interpersonal and analytical skills
• Solutions-driven mindset
• Comfortable with digital tools and multi-screen setups
• Able to adapt to a fast-paced multicultural team
• No prior experience required — full training provided

Responsibilities

• Provide customer support via phone, email, and chat in Italian
• Assist with account issues, content reports, and platform queries
• Resolve inquiries efficiently while maintaining high service quality
• Log interaction details accurately in CRM systems
• Meet standard team productivity and quality targets
• Advocate for community safety and product understanding

Skills

Italian language (C1/C2)

English knowledge (B2+)

Interpersonal skills

Analytical thinking

Multitasking in digital tools

Job description

FH Collective - Academy is offering a remote-in-Greece customer experience role for Italian speakers. The position provides full relocation support for EU candidates, with a base salary of €1,050 gross per month paid 14 times a year, plus a performance bonus up to 10%.

Training is fully paid from day one and relocation covers flights, hotel, airport pickup and real estate support. The role involves daily customer support in Italian, handling account issues and platform queries, while logging