Remote Danish-Speaking Customer Service Agent (Part-Time)

Newstel GmbH; Poland; Remote; Confidential; Part time

Benefits offered by this job

Remote working

Competitive hourly pay

Job summary

Newstel GmbH is seeking a Danish-speaking Customer Service Agent for a part-time, remote role. The position requires availability 7:00 am–12:00 pm on Monday and Friday, with the flexibility to work from Portugal.

You will handle email, live chat and phone inquiries, maintaining high standards of service and customer satisfaction. The ideal candidate has Danish at a C2 level, strong English, and at least 2 years of virtual customer service experience in a fast-paced setting.

Qualifications

• Be an expert speaker (C2) in Danish.
• Have a proficient level of English (training in English).
• At least 2 years of prior experience in a virtual customer service role.
• Experience working in a fast-paced, consumer-facing environment.
• Confident using technology, including contact centre tools (Zendesk desirable) and MS Office / Google Workspace.
• Highly organised, proactive and solution-focused, with strong attention to detail.

Responsibilities

• Provide high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience.
• Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution wherever possible.
• Manage customer interactions in line with service standards, SLAs and quality expectations.
• Handle complaints and escalations professionally, following internal procedures and guidelines.
• Maintain accurate customer records within CRM and ticketing systems.
• Support customers with account, order, payment, technical and service-related queries.
• Identify recurring issues and share improvement suggestions with relevant stakeholders.
• Ensure compliance with data protection, security and confidentiality requirements.
• Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics.
• Maintain up-to-date knowledge of products, processes and systems through ongoing training.

Skills

Danish C2

English proficiency

Virtual support

KPIs/metrics

Zendesk

MS Office

Google Workspace

Tools

Zendesk

MS Office

Google Workspace

Job description

Newstel GmbH is seeking a Danish-speaking Customer Service Agent for a part-time, remote role. The position requires availability 7:00 am–12:00 pm on Monday and Friday, with the flexibility to work from Portugal.

You will handle email, live chat and phone inquiries, maintaining high standards of service and customer satisfaction. The ideal candidate has Danish at a C2 level, strong English, and at least 2 years of virtual customer service experience in a fast-paced setting.