Danish Customer Support Specialist-Relocation to Portugal Included

Cross Border Talents; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A recruitment agency seeks a Danish-speaking E-commerce Support Specialist to assist customers with their online shopping journey. This role offers relocation support, competitive salary, and fully remote work. Candidates should possess excellent communication skills and be willing to work on shifts. Relocation assistance is provided for those currently abroad.

Benefits

Relocation support

Competitive salary

Paid holidays

Extra payment for late hours

Qualifications

• C2-level Danish and fluent English (C1) – written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• EU member state passport or valid residence card for Portugal.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Skills

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Task management

Job description

Overview

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Qualifications

• C2-level Danish and fluent English (C1) – written and spoken
• Excellent attention to detail and communication skills
• Ability to manage tasks independently and meet deadlines
• Willingness to work on rotating shifts
• Already in Portugal or open to relocating from this role
• EU member state passport or valid residence card for Portugal

Offer includes

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided