Danish-Speaking Airline Customer Support Specialist

Personalbuero U Herrmann; Warszawa; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Relocation package: flight and hotel

Private medical care

Group insurance

Growth and mentoring

Training and development

Job summary

Personalbuero U Herrmann in Warszawa is seeking a Danish-speaking customer-service representative for airline services. You will handle inbound calls and chats in Danish, advise customers on flights, products, prices, and rules, and assist with reservations, changes, and refunds.

A positive, service-minded attitude and good English are required. We offer a full-time contract with relocation support, private medical care, group insurance, and career growth in an international team.

Qualifications

• Fluency in Danish (C1) and English (B2).
• Strong communication and service mindset.
• Positive energy and enjoy helping customers and colleagues.
• Experience in customer service with CRM is a plus.

Responsibilities

• Handle inbound calls and chats in Danish.
• Advise partners on flights, products, prices, and rules.
• Modify reservations and personal data as needed.
• Process special service requests (wheelchairs, assistance, animals).
• Manage cancellations and refunds of tickets.
• Assist with ticket purchases and multiple payment methods.
• Support customers with travel difficulties.

Skills

Danish fluency (C1)

English proficiency (B2)

Communication skills

Customer service mindset

Job description

Personalbuero U Herrmann in Warszawa is seeking a Danish-speaking customer-service representative for airline services. You will handle inbound calls and chats in Danish, advise customers on flights, products, prices, and rules, and assist with reservations, changes, and refunds.

A positive, service-minded attitude and good English are required. We offer a full-time contract with relocation support, private medical care, group insurance, and career growth in an international team.