Danish-Speaking Customer Support Specialist

Next Job Abroad; Poland; On-site; PLN 62,000 - 99,000; Full time

Benefits offered by this job

Relocation support

Fully paid training

Health insurance

Career development

International team

Stable job

Job summary

Our client in Bulgaria is seeking a Danish-speaking Customer Service Agent to deliver professional support for their products and services. You will engage customers via phone, email and chat, resolve inquiries, and maintain high satisfaction while adhering to SLAs.

No tech background is required; comprehensive training, relocation support, and health insurance accompany a stable career path in an international team with growth opportunities.

Qualifications

• Danish and English communication skills are required.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for helping others.

Responsibilities

• Deliver professional support for our client's products and services.
• Master and utilize CRM software, ticketing systems, and other tools.
• Engage customers via phone, email and chat.
• Resolve inquiries within SLAs using knowledge base and protocols.
• Meet or exceed call handling time, first-call resolution, and CSAT targets.
• Collaborate with teammates to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge.

Skills

Danish language

English communication

Customer service

Active listening

Problem solving

Adaptability

Tools

CRM software

Ticketing systems

Job description

Our client in Bulgaria is seeking a Danish-speaking Customer Service Agent to deliver professional support for their products and services. You will engage customers via phone, email and chat, resolve inquiries, and maintain high satisfaction while adhering to SLAs.

No tech background is required; comprehensive training, relocation support, and health insurance accompany a stable career path in an international team with growth opportunities.