Bilingual Airline Customer Service Agent (Danish/English)

Personalbuero U Herrmann; Warszawa; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Relocation package

Private medical care (Luxmed)

Group insurance

Sports & leisure

Job summary

Personalbuero U Herrmann in Warsaw seeks a Danish-speaking customer service agent to handle calls and chats, assisting partners with flights, fares, and online services. You will update reservations and personal data and manage special requests such as wheelchairs and pet travel.

The role requires fluent Danish (C1) and English (B2), strong communication, and a service-oriented mindset. Relocation and medical/group insurance benefits accompany a full-time contract in a dynamic, international

Qualifications

• Fluency in Danish (C1) and English (B2).
• Strong communication and service orientation.
• Positive energy and enjoyment in helping customers and colleagues.
• Experience in customer service and CRM/digital service platforms is a plus.

Responsibilities

• Handle inbound calls and chats in Danish.
• Advise partners on flights, products, prices, fares, rules, and online services.
• Modify reservations and personal data as needed.
• Manage special service requests (wheelchairs, assistance, animals).
• Process cancellations and refunds of tickets.
• Assist customers with ticket purchases and payment methods.
• Support customers with travel difficulties.

Skills

Danish (C1)

English (B2)

Communication skills

Customer service mindset

Positive attitude

CRM tools

Tools

CRM tools

Online ticketing platforms

Job description

Personalbuero U Herrmann in Warsaw seeks a Danish-speaking customer service agent to handle calls and chats, assisting partners with flights, fares, and online services. You will update reservations and personal data and manage special requests such as wheelchairs and pet travel.

The role requires fluent Danish (C1) and English (B2), strong communication, and a service-oriented mindset. Relocation and medical/group insurance benefits accompany a full-time contract in a dynamic, international