Portuguese IT Support Agent | Hybrid & Growth Path

Capgemini; Katowice; Hybrid; PLN 40,000 - 68,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

NAIS benefits platform with Netflix, 2

Hybrid work model with home office

Job summary

Capgemini Polska seeks an IT service desk professional to be the first point of contact for users experiencing technical issues. You will diagnose basic incidents and guide users through solutions in Brazilian Portuguese and English, collaborating with advanced teams to ensure timely resolutions.

Join a diverse, globally connected community offering a hybrid work model and extensive training opportunities to build your career in IT. Strong communication and problem-solving are essential.

Qualifications

• Brazilian Portuguese fluency at C1 level or higher.
• English at B2 level or higher.
• Motivation to start an IT career and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Clear communication with users and teamwork.

Responsibilities

• Handle incoming requests from users in Brazilian Portuguese regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

Portuguese (Brazil) proficient

English proficient

Customer-oriented IT support

Team collaboration

Problem solving

Job description

Capgemini Polska seeks an IT service desk professional to be the first point of contact for users experiencing technical issues. You will diagnose basic incidents and guide users through solutions in Brazilian Portuguese and English, collaborating with advanced teams to ensure timely resolutions.

Join a diverse, globally connected community offering a hybrid work model and extensive training opportunities to build your career in IT. Strong communication and problem-solving are essential.