German-Speaking IT Support Agent (Hybrid)

Capgemini Polska

Katowice

Hybrid

PLN 42,000 - 64,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Private medical care

Life Insurance

No dress code

Parking space

Udemy/Online courses access

Job summary

Capgemini Polska is seeking an IT Support Agent (German-speaking) in Katowice. You will be the first point of contact for users, diagnosing basic IT incidents and guiding them through solutions across phone, chat and e-mail.

You will collaborate with advanced teams to ensure timely resolutions and contribute to product development and code maintenance as part of an agile team. The role offers a hybrid work model post-onboarding, private medical care, life insurance, and access to extensive

Qualifications

Very good command of German; good knowledge of English is an asset.
Motivation to start a career in IT and willingness to learn.
Positive, can-do attitude and strong problem-solving approach.
Ability to communicate clearly with users and collaborate effectively with a team.

Responsibilities

Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e-mails following established procedures and using diagnostic tools.
Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
Document all interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.