German-Speaking IT Support Specialist (Hybrid)

Capgemini Polska; Poland; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports card

Therapeutic support (Capgemini Helplin

Educational podcast Let's talk about…

Hybrid work model

Home office package

Udemy Business access

Job summary

Capgemini Poland is seeking an IT Support Specialist (German) based in Opole to provide advanced IT support for German-speaking users. You will handle incidents and service requests, ensuring SLA compliance, and collaborate with international teams to deliver effective support and continuous improvement.

The role emphasizes high-quality customer service, problem solving, and knowledge sharing, with a hybrid working model and opportunities to grow within a global tech leader.

Qualifications

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

Responsibilities

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.

Skills

German language

English language

IT support experience

Customer focus

SLA knowledge

Team collaboration

Problem solving

Knowledge sharing

Job description

Capgemini Poland is seeking an IT Support Specialist (German) based in Opole to provide advanced IT support for German-speaking users. You will handle incidents and service requests, ensuring SLA compliance, and collaborate with international teams to deliver effective support and continuous improvement.

The role emphasizes high-quality customer service, problem solving, and knowledge sharing, with a hybrid working model and opportunities to grow within a global tech leader.