German IT Support Agent - Hybrid & Growth Path

Capgemini Polska; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Hybrid work model

NAIS benefits platform

Education tracks

Udemy access

Therapist chat

Entertainment benefits

Job summary

Capgemini Polska is seeking an IT Support Agent (German) to join our Kraków team. You will be the first point of contact for users, resolving login issues and basic IT incidents via phone, chat and email, guiding users through solutions and ensuring continuous access to applications and devices.

You will operate in a hybrid model, participate in training tracks, and benefit from private medical care, life insurance, and an extensive benefits platform to support your development and wellbeing.

Qualifications

• Very good command of German.
• Good knowledge of English is an asset.
• Willingness to start a career in IT and learn.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

German language proficiency

English proficiency

Job description

Capgemini Polska is seeking an IT Support Agent (German) to join our Kraków team. You will be the first point of contact for users, resolving login issues and basic IT incidents via phone, chat and email, guiding users through solutions and ensuring continuous access to applications and devices.

You will operate in a hybrid model, participate in training tracks, and benefit from private medical care, life insurance, and an extensive benefits platform to support your development and wellbeing.