German-Speaking IT Support Agent | Hybrid Role

Capgemini Polska; Poland; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Private medical care with Medicover

Life insurance

Hybrid working model

Training and courses

Parking space

Job summary

Capgemini Polska is seeking an IT Support Agent (German). Based in Opole, you will be the first point of contact for users, handling login issues and basic IT incidents via phone, chat, and email.

You will resolve problems or escalate as needed, documenting actions in the ticketing system and growing IT knowledge through training paths. The role offers a hybrid working model with access to extensive training tracks, private medical care, and life insurance.

Qualifications

• German language at a very good level; English knowledge is an asset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and email following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

German language

English language

Motivation IT career

Willingness to learn

Communication

Team collaboration

Job description

Capgemini Polska is seeking an IT Support Agent (German). Based in Opole, you will be the first point of contact for users, handling login issues and basic IT incidents via phone, chat, and email.

You will resolve problems or escalate as needed, documenting actions in the ticketing system and growing IT knowledge through training paths. The role offers a hybrid working model with access to extensive training tracks, private medical care, and life insurance.