Bilingual IT Support Agent (Spanish/English) – Hybrid

Capgemini; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medicover private medical care

Life insurance

Hybrid office + home setup (laptop, 监,

Job summary

Capgemini in Katowice is seeking an IT Helpdesk professional to act as the first point of contact for users, resolving basic IT incidents and guiding users through solutions. You will communicate in Spanish and English, follow procedures, and document all interactions in the ticketing system.

The role offers a hybrid working model with onboarding followed by a modern office and home setup, plus access to extensive training tracks and benefits through the NAIS platform.

Qualifications

• Very good command of Spanish and English.
• Basic understanding of IT concepts (Windows OS, Microsoft products, internet) or a technical mindset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.

Responsibilities

• Handle incoming requests from users in Spanish regarding login issues and basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users through problem-solving steps to restore functionality.
• Escalate complex issues to specialized teams and cooperate to resolve cases.

Skills

Spanish

English

IT basics

Tools

Ticketing system

Job description

Capgemini in Katowice is seeking an IT Helpdesk professional to act as the first point of contact for users, resolving basic IT incidents and guiding users through solutions. You will communicate in Spanish and English, follow procedures, and document all interactions in the ticketing system.

The role offers a hybrid working model with onboarding followed by a modern office and home setup, plus access to extensive training tracks and benefits through the NAIS platform.