IT Support Agent (with Brazilian Portuguese)

Capgemini; Katowice; On-site; PLN 40,000 - 68,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

NAIS benefits platform with Netflix, 2

Hybrid work model with home office

Job summary

Capgemini Polska seeks an IT service desk professional to be the first point of contact for users experiencing technical issues. You will diagnose basic incidents and guide users through solutions in Brazilian Portuguese and English, collaborating with advanced teams to ensure timely resolutions.

Join a diverse, globally connected community offering a hybrid work model and extensive training opportunities to build your career in IT. Strong communication and problem-solving are essential.

Qualifications

• Brazilian Portuguese fluency at C1 level or higher.
• English at B2 level or higher.
• Motivation to start an IT career and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Clear communication with users and teamwork.

Responsibilities

• Handle incoming requests from users in Brazilian Portuguese regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

Portuguese (Brazil) proficient

English proficient

Customer-oriented IT support

Team collaboration

Problem solving

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

YOUR PROFILE

• Very good command of Brazilian Portuguese (C1 level or higher)
• Good knowledge of English (B2 level or higher)
• Motivation to start a career in IT and willingness to learn.
• Positive, can‑do attitude and strong problem‑solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

Your tasks

• Handle incoming requests from users in Brazilian Portuguese regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end‑to‑end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market‑leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com