German IT Support Agent - Hybrid Work & Training

Capgemini Polska Sp. z o.o.; Poland; Hybrid; PLN 58,000 - 87,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

NAIS benefits platform (Netflix, etc.)

Training tracks on NEXT platform

Education First languages access

Hybrid work model

Home office package

Job summary

Capgemini Polska Sp. z o.o. is seeking a German-speaking IT Helpdesk specialist to serve as the first point of contact for users and provide support via phone, chat and e-mail. You will diagnose and resolve basic incidents, guide users through solutions, and collaborate with advanced teams for timely problem resolution.

The role offers a hybrid work model with a strong focus on learning, training tracks, and extensive employee benefits to support your career growth and well-being.

Qualifications

• German language proficiency with willingness to use it for support
• Willingness to learn IT and develop technical skills
• Strong problem-solving abilities and customer focus
• Clear and effective communication with users and team
• Strong teamwork and collaboration in a support environment
• Basic understanding of IT concepts (Windows OS, hardware, internet) is a plus

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand IT knowledge through diverse training programs and learning paths.

Skills

German language

English (asset)

Problem solving

Communication

Team collaboration

IT concepts basics

Job description

Capgemini Polska Sp. z o.o. is seeking a German-speaking IT Helpdesk specialist to serve as the first point of contact for users and provide support via phone, chat and e-mail. You will diagnose and resolve basic incidents, guide users through solutions, and collaborate with advanced teams for timely problem resolution.

The role offers a hybrid work model with a strong focus on learning, training tracks, and extensive employee benefits to support your career growth and well-being.