German IT Support Agent – Grow Your Tech Career (Hybrid)

Capgemini Polska; Wrocław; On-site; PLN 46,000 - 72,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Parking space

Training platform access

Udemy Business access

Hybrid work model

Therapy chat

Job summary

Capgemini Polska is seeking an IT Support Agent (with German) to be based in Wroclaw. You will be the first contact for users with technical issues, diagnosing and resolving basic IT incidents, and guiding users through solutions via phone, chat, and e-mail.

You will collaborate with more advanced teams as needed, contribute to knowledge sharing, and participate in training programs while working within an agile environment and hybrid work model.

Qualifications

• German language proficiency; English knowledge is a plus.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.

Skills

German language

English understanding

Willingness to learn IT

Teamwork

Education

Tools

Ticketing system

Job description

Capgemini Polska is seeking an IT Support Agent (with German) to be based in Wroclaw. You will be the first contact for users with technical issues, diagnosing and resolving basic IT incidents, and guiding users through solutions via phone, chat, and e-mail.

You will collaborate with more advanced teams as needed, contribute to knowledge sharing, and participate in training programs while working within an agile environment and hybrid work model.