German IT Support Agent | Hybrid Work & Training Tracks

Capgemini; Poland; Hybrid; PLN 46,000 - 65,000; Full time

Benefits offered by this job

Private medical care

Education & training tracks

Hybrid work model

Home office package

Job summary

Capgemini Poland is seeking a German-speaking IT helpdesk agent to be the first contact for users, providing support via phone, chat and e‑mail. You will diagnose basic IT incidents, guide users through solutions, and escalate when needed.

You will work in a hybrid model, join a collaborative team, and continually expand your IT knowledge through training programs and resources such as Medicover private medical care, GenAI and other training tracks, and free access to Education First languages,

Qualifications

• Very good command of German; good knowledge of English is an asset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.
• Nice to have: Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

German language

English knowledge

Customer service

IT support basics

Communication

Tools

Ticketing system

Windows OS

Microsoft products

Job description

Capgemini Poland is seeking a German-speaking IT helpdesk agent to be the first contact for users, providing support via phone, chat and e‑mail. You will diagnose basic IT incidents, guide users through solutions, and escalate when needed.

You will work in a hybrid model, join a collaborative team, and continually expand your IT knowledge through training programs and resources such as Medicover private medical care, GenAI and other training tracks, and free access to Education First languages,