German-Speaking IT Support Specialist | Hybrid Work

Capgemini

Katowice

Hybrid

PLN 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Capgemini Polska is seeking a German-speaking IT support specialist to be the first line of contact for users, diagnosing and resolving basic incidents and guiding users to solutions. You will interact via phone, chat, and e‑mail, escalating complex issues when needed.

The role offers onboarding and ongoing training within a hybrid work setup in Poland. You will work with a collaborative international team, documenting actions in the ticketing system and expanding IT knowledge through structured

Qualifications

Very good command of German.
Good knowledge of English.
Motivation to start a career in IT and willingness to learn.
Ability to communicate clearly with users.

Responsibilities

Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
Document all interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
Continuously expand your IT knowledge through diverse training programs and learning paths.