L2 Travel Tech Support Engineer (Hybrid)

Capgemini Engineering; Poland; Hybrid; PLN 120,000 - 210,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Capgemini Engineering in Poland is seeking a Client Technical Support L2 to provide technical support for client implementations, resolve complex issues, troubleshoot problems, and support testing activities for the Product Team.

The role involves onboarding and implementation support, participating in calls, managing profile imports, end-to-end testing and sign-off, post-implementation support, and collaboration with Product Teams to develop new functionalities and investigate issues.

Qualifications

• 6+ years in the business travel industry (equivalent experience preferred).
• 18 months of recent L2 support experience.
• Technically proficient in supporting Amadeus (GDS).
• Highly experienced in Travel and/or Airline industry.
• Excellent oral and written communication skills.
• Ability to work independently with strong problem-solving skills.
• Capable of coordinating multiple deliverables simultaneously.
• Takes ownership of deliverables and seeks improvements.
• Demonstrates strong teamwork and collaboration.

Responsibilities

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until steady state is achieved.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities and investigate issues.
• Support Service Delivery teams by researching issues and escalating them to appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues using analytical and creative problem-solving skills to identify root causes.

Skills

Amadeus (GDS)

Travel industry experience

German language (plus)

Job description

Capgemini Engineering in Poland is seeking a Client Technical Support L2 to provide technical support for client implementations, resolve complex issues, troubleshoot problems, and support testing activities for the Product Team.

The role involves onboarding and implementation support, participating in calls, managing profile imports, end-to-end testing and sign-off, post-implementation support, and collaboration with Product Teams to develop new functionalities and investigate issues.