Hybrid Travel Tech L2 Support - Amadeus GDS Expert

Capgemini Engineering; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports card

Wellbeing helpline

Wellbeing podcast

Training tracks on NEXT platform

Education First languages access

GetSuccess performance management

Hybrid work model

Job summary

Capgemini Engineering, a world leader in engineering services, seeks a Client Technical Support L2 to assist client implementations, troubleshoot issues, and support testing within the Product Team. The role requires strong travel industry experience and Amadeus (GDS) proficiency.

You will join a hybrid work environment in Poland, collaborating with cross-functional teams to deliver reliable solutions and ensure smooth onboarding and sign-off for systems integration.

Qualifications

• 6+ years of experience in the business travel industry.
• 18+ months of recent L2 Support experience.
• Technically proficient in supporting Amadeus (GDS).
• Highly experienced in Travel and/or Airline industry.
• Excellent oral and written communication skills.

Responsibilities

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until a steady state is achieved.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate issues.
• Support Service Delivery teams by researching issues and escalating them.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently using analytical and creative problem-solving skills.

Skills

6+ years travel industry

L2 support experience

Travel/Airline industry

Strong communication

Independent work

Teamwork

German language (optional)

Tools

Amadeus (GDS)

Job description

Capgemini Engineering, a world leader in engineering services, seeks a Client Technical Support L2 to assist client implementations, troubleshoot issues, and support testing within the Product Team. The role requires strong travel industry experience and Amadeus (GDS) proficiency.

You will join a hybrid work environment in Poland, collaborating with cross-functional teams to deliver reliable solutions and ensure smooth onboarding and sign-off for systems integration.