Senior Travel Tech Support L2 — Onboarding & Issue Resolution

Capgemini Engineering; Lublin; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Medicover health care

Private life insurance

Sports card

Capgemini Helpline

Training tracks on NEXT

Languages platform access

GetSuccess feedback tool

Hybrid work model

Home office package

Job summary

Capgemini Engineering is hiring a Client Technical Support L2 specialist to back client implementations, troubleshoot complex issues, and support testing activities for the Product Team. The role emphasizes Amadeus GDS proficiency, strong communication, and independent issue resolution within the travel industry.

The position offers a hybrid work model in Poland and opportunities to collaborate with cross-functional teams while supporting large-scale implementations and ongoing

Qualifications

• 6+ years in the business travel industry (equivalent experience).
• 18+ months of recent L2 Support experience.
• Technically proficient in supporting Amadeus (GDS).
• Experience in Travel and/or Airline industry.
• Excellent oral and written communication skills.
• Able to work independently with strong problem-solving and analytical skills.
• Capable of coordinating and managing multiple deliverables.
• Fluent in German (spoken and written) is a plus.

Responsibilities

• Provide technical support for client implementations and testing activities.
• Assist onboarding and implementation calls with customers.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and sign-off on implementations.
• Provide post-implementation support until steady state is reached.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop functionalities and investigate issues.
• Support Service Delivery teams by researching issues and escalating as needed.
• Contribute to large-scale projects and implementation initiatives.
• Investigate issues independently using analytical and creative problem-solving.

Skills

German language fluency

Amadeus GDS

Strong communication

Independent work

Problem solving

Multitasking

Team collaboration

Tools

Amadeus GDS

Job description

Capgemini Engineering is hiring a Client Technical Support L2 specialist to back client implementations, troubleshoot complex issues, and support testing activities for the Product Team. The role emphasizes Amadeus GDS proficiency, strong communication, and independent issue resolution within the travel industry.

The position offers a hybrid work model in Poland and opportunities to collaborate with cross-functional teams while supporting large-scale implementations and ongoing