L2 Travel Tech Support - Onboarding & Troubleshooting

Capgemini Engineering; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Well-being culture

Hybrid working model

Training opportunities

Job summary

Capgemini Engineering in Kraków is seeking an experienced Client Technical Support L2 to assist client implementations, resolve complex issues, and support testing activities for the Product Team.

You will onboard customers, participate in implementation calls, manage profile imports and setup, perform end-to-end testing, and provide post‑implementation support until a steady state is achieved. Proficiency with Amadeus (GDS) and German language skills are a plus.

Qualifications

• 6+ years in the business travel industry or equivalent experience.
• At least 18 months of recent L2 Support experience.
• Technical proficiency in Amadeus (GDS).
• Experience in Travel and/or Airline industry.
• Fluent in German language is a plus.

Responsibilities

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until steady state.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate issues.
• Support Service Delivery teams by researching issues and escalating to appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently with root-cause analysis.

Skills

Communication skills

Problem-solving

Analytical thinking

Independent work

Team collaboration

German language (nice to have)

Tools

Amadeus (GDS)

Job description

Capgemini Engineering in Kraków is seeking an experienced Client Technical Support L2 to assist client implementations, resolve complex issues, and support testing activities for the Product Team.

You will onboard customers, participate in implementation calls, manage profile imports and setup, perform end-to-end testing, and provide post‑implementation support until a steady state is achieved. Proficiency with Amadeus (GDS) and German language skills are a plus.