Global Travel Tech Onboarding & Support Specialist
Capgemini Engineering
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Benefits offered by this job
Job summary
Capgemini Engineering in Poland is seeking a Client Technical Support Specialist with strong experience in travel technology. You will liaise between clients, product teams and service delivery, guiding onboarding, implementation, and ongoing support.
Knowledge of Amadeus GDS and fluent German and English are essential. You will lead end-to-end testing, support onboarding calls, map office IDs, and collaborate with product teams on new functionalities, enabling timely resolutions and successful
Qualifications
- Minimum 4 years in a technical support, implementation, or client-facing technology role with exposure to travel tech
- Fluent in German and English, with ability to engage with technical and non-technical stakeholders at all levels
- Proven experience supporting client onboarding and implementation processes in travel technology or related field
- Experience with Amadeus GDS and ability to research and resolve complex technical issues
Responsibilities
- Lead end-to-end testing and sign-off for new client implementations.
- Assist onboarding calls, manage company profile imports, identify setup gaps
- Provide post-implementation support until steady state is achieved
- Collaborate with Product Teams to develop functionalities and test
- Support Service Delivery teams by researching and escalating issues
- Contribute technical insight to large-scale cross-functional projects
- Apply analytical thinking to identify root causes with limited information
Skills
Tools
Job description
Capgemini Engineering in Poland is seeking a Client Technical Support Specialist with strong experience in travel technology. You will liaise between clients, product teams and service delivery, guiding onboarding, implementation, and ongoing support.
Knowledge of Amadeus GDS and fluent German and English are essential. You will lead end-to-end testing, support onboarding calls, map office IDs, and collaborate with product teams on new functionalities, enabling timely resolutions and successful
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