Global Travel Tech Support Specialist - Hybrid

Capgemini Engineering; Opole; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Medicover health

Private life insurance

Sports card

Capgemini Helpline

Hybrid work model

Job summary

Capgemini Engineering is seeking a Client Technical Support Specialist to act as a bridge between clients, product teams and service delivery, ensuring smooth onboarding, accurate technical implementation and ongoing support.

You will coordinate end-to-end testing, assist with onboarding calls, map Office IDs, and help triage and resolve complex issues, while collaborating with Product and Service Delivery teams to drive successful client outcomes.

Qualifications

• Minimum 4 years of experience in a technical support, implementation, or client-facing technology role, with at least 5 years in the business travel and/or airline industry.
• Strong analytical and problem-solving capabilities, with the ability to research and resolve complex technical issues using creative thinking and root cause analysis.
• Proven experience supporting customer onboarding and implementation processes within travel technology or related tech services.

Responsibilities

• Lead end-to-end testing and provide go-live sign-off for new client implementations, ensuring configurations meet standards.
• Assist onboarding calls, manage profile imports, and identify setup gaps or errors.
• Provide post-implementation support until steady state, including Office ID mapping and ongoing troubleshooting.
• Collaborate with Product Teams to test new functionalities and resolve technical issues.
• Support Service Delivery by researching and escalating issues to appropriate teams for timely resolution.
• Contribute technical insight to large-scale cross-functional projects.
• Apply creative thinking to research and resolve complex issues with limited initial information.

Skills

German language

English language

Analytical thinking

Root cause analysis

Amadeus GDS support

Tools

Amadeus (GDS)

Job description

Capgemini Engineering is seeking a Client Technical Support Specialist to act as a bridge between clients, product teams and service delivery, ensuring smooth onboarding, accurate technical implementation and ongoing support.

You will coordinate end-to-end testing, assist with onboarding calls, map Office IDs, and help triage and resolve complex issues, while collaborating with Product and Service Delivery teams to drive successful client outcomes.