Junior HR Services Assistant, Italian

Jobtailor; Kraków; On-site; PLN 45,000 - 71,000; Full time

Job summary

Jobtailor in Kraków, Poland, is seeking an HR Service Support professional to be the first point of contact for HR questions, guide team members through queries, and assist with HR transactions. You will educate users on system specifics and provide timely, courteous service via calls and emails.

The role emphasizes HR data entry in Workday, case resolution in ServiceNow, and maintaining up-to-date HR policies documentation. Collaboration across an international matrix organization is expected.

Qualifications

• Fluent English and Italian at C1 level minimum.
• Readiness to develop within the field of HR.
• Customer service mindset and proactive attitude.

Responsibilities

• Serve as the first point of contact for HR policies and processes.
• Guide team members through HR-related queries and issues.
• Assist team members with HR transactions and educate them on system specifics.
• Deliver HR Service support to managers and team members.
• Provide timely, courteous information and issue resolution via calls and emails.
• Perform HR data entry into Workday.
• Resolve ServiceNow tickets.
• Maintain documentation of People policies and procedures.
• Create process maps where applicable.
• Perform duties assigned by the Manager.

Skills

Fluent English

Fluent Italian

HR Data Entry

Customer Service Mindset

Workday Experience

Tools

Workday

ServiceNow

MS Office

Job description

• Serve as the first point of contact for team members’ questions about HR policies and processes, including Benefits, Payroll, Compensation, and Talent Acquisition
• Guide team members through HR-related queries and issues
• Assist team members with HR transactions and educate them on system specifics
• Deliver HR Service support to managers and team members
• Provide timely, courteous, professional information and issue resolution via calls and emails
• Perform HR data entry into Workday
• Resolve ServiceNow tickets
• Maintain documentation and current knowledge of People policies, practices, and procedures
• Create process maps where applicable
• Perform duties assigned by the Manager

Requirements

• Fluent English and Italian (C1 level minimum)
• Readiness to develop within the field of HR
• Customer service mindset and a proactive way of working to service the customers in a “can do” attitude
• Excellent communication skills
• Ability to operate in an international, matrix organization
• Consumer-oriented attitude
• Ability to work independently and as a team member
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Experience working in HR systems such as Workday (not required but a strong asset)
• Strong working knowledge of MS Office (not required but a strong asset)
• Experience using Case Management software (not required but a strong asset)

Core Competencies

Demonstrates expertise in HR policies and processes, providing exceptional support in Benefits, Payroll, Compensation, and Talent Acquisition. Proficient in HR data entry and case management, with strong communication skills in English and Italian.

Highest-signal resume keywords

• Fluent English
• Fluent Italian
• HR Data Entry
• Customer Service Mindset
• Workday Experience

Hard Skills

• HR Policies
• HR Processes
• Data Entry
• Case Management Software
• Process Mapping

Soft Skills

• Excellent Communication Skills
• Proactive Attitude
• Ability to Work Independently
• Team Collaboration
• Consumer-Oriented Attitude

Industry Keywords

• HR Service Support
• International Organization
• Matrix Organization

Tools & Technologies

• Workday
• ServiceNow
• MS Office