Team Leader - HR Operations & Support with German

Tata Consultancy Services; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

MyBenefit platform access

Sport's card (Multisport)

Private medical care for you and your/

Job summary

Tata Consultancy Services is seeking an experienced HRO Team Coordinator with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, delivering high-quality HR support in line with company policies.

In this hybrid role, you will lead a small team, coordinate onboarding, track KPIs, manage inquiries in German and English, and help improve HR processes. Experience with Workday/SAP/SuccessFactors is a plus.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 5–6 years of experience in HR operations or shared services.
• Fluent German and strong English communication.
• Experience with HR systems (Workday, SAP, SuccessFactors, ServiceNow).

Responsibilities

• Lead HR team, assign tasks, and manage stakeholder calls.
• Support onboarding and act as first point of contact for team questions.
• Manage team schedules, shifts, and timesheets; ensure SLA adherence.
• Track KPIs and prepare performance reports; identify bottlenecks.
• Document HR cases in systems and maintain knowledge base.
• Support audits, compliance checks, and process improvements.
• Assist HR reporting and documentation as needed.

Skills

German (C1+)

English (B2/C1)

Interpersonal skills

Organizational skills

HR systems experience

Confidentiality

MS Office Suite

Education

Bachelor’s degree in HR, Business Administration, or related field

Tools

Workday

SAP

SuccessFactors

ServiceNow

MS Office Suite

Job description

We are looking for an experienced and motivated HRO Team Coordinator with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in German language.

Key Responsibilities:

• Handles team, assigns tasks to team members, represents teams in customer calls, Manage complex or sensitive employee cases,
• Acts as first point of contact for team questions, supports onboarding of new joiners.
• Manage team schedules, shifts and coverage, approves timesheet, absences and holidays, ensure coverage during peak periods,
• Track KPIs, prepare daily/weekly performance reports, identify bottlenecks and suggest improvements, ensure adherence to SLAs
• Ensure proper documentation of HR cases in systems, maintain process guidelines and knowledge base,
• Participate in audits and compliance checks, supports automation or process optimization initiatives
• Support HR reporting and documentation as needed.

Requirements:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience:

• Minimum 5–6 years of experience in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).

Skills:

• Fluent in German (C1 or higher) and good command of English (B2/C1).
• Strong interpersonal and communication skills — able to interact professionally across all levels of the organization.
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Prior experience in human resources operations and best practices
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have:

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).

What do we offer?

• Contract of employment - indefinite period employment contract after probation period.
• Hybrid working model (at least 2 days/week in the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis.
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.).
• Sport's card (Multisport).
• Private medical care for you and your family.