HR Operations & Support Senior Specialist with German

Tata Consultancy Services; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

MyBenefit platform

Learning & development

Sport card

Salary reviews

Job summary

Tata Consultancy Services in Warsaw is seeking a Senior HR Support Specialist with German to be the first point of contact for employees and managers, handling HR queries in German and English within our international HR Service Center.

You will work hybrid, support payroll, benefits, onboarding, HR data in HRIS (Workday, SAP), and help improve service delivery while ensuring GDPR compliance.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in HR operations, HR shared services, or HR support roles.
• Experience providing first line or customer support in a corporate environment.

Responsibilities

• Handles HR-related queries from employees and managers, acting as the first point of contact.
• Interacts with customers and routes queries to appropriate teams for answers.
• Provides accurate information on HR policies, payroll, benefits, leave management, and onboarding.
• Processes and maintains employee data in HRIS systems (e.g., SAP HR, Workday, SuccessFactors).
• Ensures records are accurate, complete, and GDPR-compliant.
• Escalates complex cases to Second Line HR when needed.
• Participates in process improvements to optimize HR service delivery.
• Supports HR reporting and documentation as needed.

Skills

German language

English language

Interpersonal skills

Organizational skills

Confidentiality

MS Office

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

SAP HR

SuccessFactors

ServiceNow

Job description

We are looking for motivated Senior HR Support Specialist with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures. This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in both German and English.

Key Responsibilities

• Handles transaction without any handholding from others and also supports/answers Jr/Sr on their queries. Interacts with customer and route team’s queries to gets answers,
• Serve as the first point of contact for HR-related queries from employees, managers, and external partners (via phone, email, or HR ticketing tools).
• Provide accurate and timely information on HR policies, procedures, payroll, benefits, leave management, and onboarding.
• Process and maintain employee data in the HRIS system (e.g., SAP HR, Workday, SuccessFactors).
• Ensure that all employee records are accurate, complete, and compliant with data protection standards (GDPR).
• Escalate complex cases to Second Line HR or specialized HR teams when necessary.
• Participate in process improvement initiatives to optimize HR service delivery.
• Support HR reporting and documentation as needed.

Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience

• 3+ years of experience in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).

Skills

• Fluent in German (C1 or higher) and good command of English (B2 or higher).
• Strong interpersonal and communication skills — able to interact professionally across all levels of the organization.
• Excellent organizational skills, attention to detail, and problem‑solving ability.
• Prior experience in human resources operations and best practices
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).

We offer

• Competitive salary with annual salary reviews
• Hybrid work (2 days/week from the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family
• Access to wide range of learning & development platforms