Italian-Speaking Customer Service Analyst – Remote/Hybrid

SOLVENTUM; Wrocław; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

Solventum is hiring a CO Analyst - Customer Service with Italian to join our team in Wroclaw, Poland. You will handle customer transactions, provide multilingual support, and work closely with Sales, Marketing, and Supply Chain to meet customer needs.

The role offers remote, on-site, or hybrid work arrangements. Qualified candidates have a Bachelor's degree and 1-2 years in a customer-facing role, with fluency in English and Italian, and strong problem-solving and organizational skills in a

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in customer facing environment.
• Fluency in English and Italian.

Responsibilities

• Manage customer transactions related to order management, order status, inquiries, and back orders.
• Provide customer support across assigned countries, ensuring communication in the local language.
• Collaborate with Sales, Marketing, Supply Chain and other support functions to meet customer requirements.
• Proactively build strong customer relationships and identify opportunities to improve service performance.
• Monitor work queues and ensure timely processing of requests within SLA targets.

Skills

English fluency

Italian fluency

Education

Bachelor's degree or higher

Job description

Solventum is hiring a CO Analyst - Customer Service with Italian to join our team in Wroclaw, Poland. You will handle customer transactions, provide multilingual support, and work closely with Sales, Marketing, and Supply Chain to meet customer needs.

The role offers remote, on-site, or hybrid work arrangements. Qualified candidates have a Bachelor's degree and 1-2 years in a customer-facing role, with fluency in English and Italian, and strong problem-solving and organizational skills in a