CO Analyst - Customer Service with Italian (m/f/x)*

Solventum (3M Healthcare); Wrocław; Híbrido; PLN 42 000 - 60 000; Tempo integral

Resumo da oferta

Solventum is seeking a Customer Service professional in Wrocław, Poland. The role covers order management, inquiries, and back orders, with multilingual support in English and Italian to serve assigned countries.

You’ll work with Sales, Marketing, and Supply Chain to meet customer requirements, build strong relationships, and drive service performance improvements in a fast-paced environment.

Qualificações

• Bachelor's degree or higher from an accredited university.
• 1-2 years of work experience in customer-facing environment, complaints handling, or operations.
• Fluency in English and Italian.

Responsabilidades

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating with Sales, Marketing, Supply Chain and other support functions to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing within SLA targets.
• Handling and resolving customer complaints, including escalation when required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Conhecimentos

Fluent English

Fluent Italian

Order management experience

Customer service (B2C)

Problem solving

Organizational skills

Adaptability

Formação académica

Bachelor's degree or higher

Descrição da oferta de emprego

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information — learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Your Skills and Expertise

• Bachelor's degree or higher from an accredited university
• 1‑2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English and Italian

• Proven experience in order management systems
• Experience handling end customers in a commercial environment (B2C)
• Strong problem‑solving skills
• Excellent organisational skills in a fast‑paced customer environment
• Proactive attitude with the ability to adapt quickly to change and new processes

Work location

Wrocław, Poland (employee choice to work remote, on site, or hybrid)

Supporting Your Well‑being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

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