Remote Customer Service & Analytics Analyst

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 54,000 - 72,000; Full time

Job summary

Solventum in Poland is seeking a Customer Service Associate to manage customer transactions, including order status and back orders, with support in English and Spanish. The role requires a Bachelor’s degree and 1–2 years in a customer-facing environment, with relevant experience in order management systems.

You will collaborate with Sales, Marketing, and Supply Chain to meet customer needs, maintain SLA targets, resolve complaints, and pursue process improvements.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in a customer facing environment.
• Fluency in English and Spanish.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets.
• Ensuring efficient handling and resolution of customer complaints, including escalation where required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Skills

Fluency in English and Spanish

Customer facing experience

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum in Poland is seeking a Customer Service Associate to manage customer transactions, including order status and back orders, with support in English and Spanish. The role requires a Bachelor’s degree and 1–2 years in a customer-facing environment, with relevant experience in order management systems.

You will collaborate with Sales, Marketing, and Supply Chain to meet customer needs, maintain SLA targets, resolve complaints, and pursue process improvements.