Customer Service & Order Management Analyst — Remote/Hybrid

SOLVENTUM; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum in Wrocław, Poland seeks a CO Analyst - Customer Service with English to manage customer transactions, order status, inquiries, and back orders while supporting multiple countries with local language communication.

You will collaborate with Sales, Marketing, and Supply Chain to meet customer requirements, build strong relationships, and identify opportunities to improve service performance in a fast-paced, hybrid work environment.

Qualifications

• Bachelor’s degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

Customer service

Order management

Issue resolution

SLA adherence

Education

Bachelor’s degree or higher from an accredited university

Tools

Order management systems

Job description

Solventum in Wrocław, Poland seeks a CO Analyst - Customer Service with English to manage customer transactions, order status, inquiries, and back orders while supporting multiple countries with local language communication.

You will collaborate with Sales, Marketing, and Supply Chain to meet customer requirements, build strong relationships, and identify opportunities to improve service performance in a fast-paced, hybrid work environment.