Bilingual Customer Service Analyst - Spanish/English, Remote

Solventum-; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum is seeking a CO Analyst - Customer Service with Spanish to join the team in Wrocław, Poland. You will manage order-related transactions, status inquiries, and back orders while providing multilingual support in English and Spanish, ensuring customer satisfaction.

Collaborate with Sales, Marketing, and Supply Chain to meet customer requirements and drive service performance. You will monitor queues, resolve issues, and contribute to continuous improvement of processes and data quality.

Qualifications

• Bachelor's degree or higher in a related field.
• 1–2 years of customer-facing experience.
• Fluency in English and Spanish is required.
• Excellent problem-solving and organizational skills.
• Proactive and adaptable to change.

Responsibilities

• Manage customer transactions related to orders, status, and back orders.
• Provide customer support across assigned countries in the local languages.
• Collaborate with Sales, Marketing, and Supply Chain to meet requirements.
• Monitor queues and ensure SLA-compliant processing.
• Handle complaints and escalation when needed.
• Identify process improvements to enhance data quality and efficiency.

Skills

Fluent English

Fluent Spanish

Problem-solving

Organizational skills

Proactive attitude

Customer-facing experience

Education

Bachelor's degree

Tools

Order management systems

Job description

Solventum is seeking a CO Analyst - Customer Service with Spanish to join the team in Wrocław, Poland. You will manage order-related transactions, status inquiries, and back orders while providing multilingual support in English and Spanish, ensuring customer satisfaction.

Collaborate with Sales, Marketing, and Supply Chain to meet customer requirements and drive service performance. You will monitor queues, resolve issues, and contribute to continuous improvement of processes and data quality.