Bilingual Customer Service Analyst (Spanish) - Orders

Solventum (3M Healthcare); Wrocław; Híbrido; PLN 60.000 - 90.000; Jornada completa

Descripción de la vacante

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with Spanish to support order management and customer inquiries across countries. The role offers flexible work location (remote/on-site/hybrid) and collaboration with global teams to ensure high-quality service.

The position requires a Bachelor’s degree or higher, 1–2 years in customer-facing roles, and fluency in English and Spanish, enabling effective communication with diverse customers and internal stakeholders.

Formación

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in a Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Fluency in English and Spanish

Responsabilidades

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets.
• Ensuring efficient handling and resolution of customer complaints, including escalation where required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Conocimientos

Customer service

Communication skills

Problem-solving

Educación

Bachelor's degree or higher

Herramientas

Order management systems

Descripción del empleo

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with Spanish to support order management and customer inquiries across countries. The role offers flexible work location (remote/on-site/hybrid) and collaboration with global teams to ensure high-quality service.

The position requires a Bachelor’s degree or higher, 1–2 years in customer-facing roles, and fluency in English and Spanish, enabling effective communication with diverse customers and internal stakeholders.