Customer Operations Analyst

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum in Wrocław, Poland, is seeking a Customer Support Specialist to manage order transactions, resolve issues, and support multiple local markets. You will work with Sales, Marketing and Supply Chain to meet customer requirements, ensuring timely, accurate responses in English and Italian.

The role offers remote, on-site or hybrid options and a chance to grow in a globally expanding healthcare company.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English and Italian
• Proven experience in order management systems
• Experience handling end customers in a commercial environment (B2C)
• Strong problem-solving skills
• Excellent organisational skills in a fast-paced customer environment
• Proactive attitude with the ability to adapt quickly to change and new processes

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

English fluency

Italian fluency

Order management systems

Customer service

Problem solving

Organizational skills

Adaptability

B2C experience

Education

Bachelor's degree

Job description

Solventum in Wrocław, Poland, is seeking a Customer Support Specialist to manage order transactions, resolve issues, and support multiple local markets. You will work with Sales, Marketing and Supply Chain to meet customer requirements, ensuring timely, accurate responses in English and Italian.

The role offers remote, on-site or hybrid options and a chance to grow in a globally expanding healthcare company.