Italian-Speaking Customer Operations Analyst – Remote/Hybrid

Solventum (3M Healthcare); Wrocław; Hybrid; PLN 42,000 - 60,000; Full time

Job summary

Solventum is seeking a Customer Service professional in Wrocław, Poland. The role covers order management, inquiries, and back orders, with multilingual support in English and Italian to serve assigned countries.

You’ll work with Sales, Marketing, and Supply Chain to meet customer requirements, build strong relationships, and drive service performance improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of work experience in customer-facing environment, complaints handling, or operations.
• Fluency in English and Italian.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating with Sales, Marketing, Supply Chain and other support functions to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing within SLA targets.
• Handling and resolving customer complaints, including escalation when required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Skills

Fluent English

Fluent Italian

Order management experience

Customer service (B2C)

Problem solving

Organizational skills

Adaptability

Education

Bachelor's degree or higher

Job description

Solventum is seeking a Customer Service professional in Wrocław, Poland. The role covers order management, inquiries, and back orders, with multilingual support in English and Italian to serve assigned countries.

You’ll work with Sales, Marketing, and Supply Chain to meet customer requirements, build strong relationships, and drive service performance improvements in a fast-paced environment.