Customer Service CO Analyst — Remote/Hybrid

Solventum (3M Healthcare); Wrocław; Hybrid; PLN 55,000 - 85,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with English to support order management and customer inquiries across multiple countries. The role offers a flexible work arrangement (remote, on-site, or hybrid) to accommodate different work styles.

The ideal candidate has a Bachelor's degree or higher and 1–2 years in a customer-facing environment, with strong English language skills and a proactive approach to problem solving.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluency in English

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

Customer service

English language

Education

Bachelor's degree or higher

Job description

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with English to support order management and customer inquiries across multiple countries. The role offers a flexible work arrangement (remote, on-site, or hybrid) to accommodate different work styles.

The ideal candidate has a Bachelor's degree or higher and 1–2 years in a customer-facing environment, with strong English language skills and a proactive approach to problem solving.