Italian-Speaking CO Analyst (Remote/Hybrid)

Solventum; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with Italian to join our global team. You will manage orders, handle inquiries, and maintain SLA targets while building strong customer relationships.

The role requires a Bachelor's degree and 1–2 years in customer-facing roles, fluency in English and Italian, and a proactive, organized approach in a fast-paced environment.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of customer-facing experience, complaints handling, or service operations.
• Fluency in English and Italian required.

Responsibilities

• Manage customer transactions including orders, status, inquiries, and back orders.
• Provide multilingual customer support in Italian and English.
• Collaborate with Sales, Marketing, and Supply Chain to meet customer requirements.
• Maintain SLA targets and resolve complaints with escalation when needed.
• Identify process improvements to enhance data quality and cycle time.

Skills

English & Italian fluency

Customer-facing experience

Organizational skills

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with Italian to join our global team. You will manage orders, handle inquiries, and maintain SLA targets while building strong customer relationships.

The role requires a Bachelor's degree and 1–2 years in customer-facing roles, fluency in English and Italian, and a proactive, organized approach in a fast-paced environment.