Customer Operations Analyst - English | Remote/Hybrid

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 70,000 - 100,000; Full time

Job summary

Solventum is seeking a CO Analyst - Customer Service with English (m/f/x) in Wrocław, Poland. The role involves handling customer transactions, order status inquiries, and coordinating with Sales, Marketing, and Supply Chain to meet customer needs.

The position offers remote, on-site, or hybrid work arrangements and requires a bachelor’s degree with 1–2 years of customer-facing experience. You will support customers in multiple countries, ensure timely responses within SLA targets, and

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of customer-facing experience in order management/CS.
• Fluency in English.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries in the local language.
• Collaborating with internal teams to meet customer requirements.
• Monitoring work queues and ensuring SLA targets.
• Driving continuous improvement of processes and data quality.

Skills

Fluency in English

Problem solving

Organisational skills

Proactive attitude

Customer-facing experience

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum is seeking a CO Analyst - Customer Service with English (m/f/x) in Wrocław, Poland. The role involves handling customer transactions, order status inquiries, and coordinating with Sales, Marketing, and Supply Chain to meet customer needs.

The position offers remote, on-site, or hybrid work arrangements and requires a bachelor’s degree with 1–2 years of customer-facing experience. You will support customers in multiple countries, ensure timely responses within SLA targets, and