CO Analyst - Customer Service with Italian (m/f/x)*

Solventum; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with Italian to join our global team. You will manage orders, handle inquiries, and maintain SLA targets while building strong customer relationships.

The role requires a Bachelor's degree and 1–2 years in customer-facing roles, fluency in English and Italian, and a proactive, organized approach in a fast-paced environment.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of customer-facing experience, complaints handling, or service operations.
• Fluency in English and Italian required.

Responsibilities

• Manage customer transactions including orders, status, inquiries, and back orders.
• Provide multilingual customer support in Italian and English.
• Collaborate with Sales, Marketing, and Supply Chain to meet customer requirements.
• Maintain SLA targets and resolve complaints with escalation when needed.
• Identify process improvements to enhance data quality and cycle time.

Skills

English & Italian fluency

Customer-facing experience

Organizational skills

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/**Job Description:****3M Healthcare is now Solventum****At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.****We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.****The Impact You’ll Make in this Role**As a CO Analyst - Customer Service with Italian (m/f/x)\\*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:* *Managing customer transactions related to order management, order status, inquiries, and back orders** *Providing customer support across assigned countries, ensuring communication in the relevant local language** *Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements** *Proactively building strong customer relationships and identifying opportunities to improve service performance** *Monitoring and managing work queues, ensuring timely processing of requests within SLA targets** *Ensuring efficient handling and resolution of customer complaints, including escalation where required** *Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time***Your Skills and Expertise**To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:* Bachelor's degree or higher from an accredited university* 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service* **Fluency in English and Italian**Additional qualifications that could help you succeed even further in this role include:* Proven experience in order management systems* Experience handling end customers in a commercial environment (B2C)* Strong problem-solving skills* Excellent organisational skills in a fast-paced customer environment* Proactive attitude with the ability to adapt quickly to change and new processes**Work location:** Wrocław, Poland (employee choice to work remote, on site, or hybrid)