Italian-Speaking Customer Operations Specialist (Hybrid)

Alcon; Warszawa; Hybrid; PLN 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Group insurance

Lunch card

Transportation allowance

Job summary

Alcon in Warsaw is seeking a Customer Operations Representative OTI with Italian to manage order-to-cash processes, coordinate with production and distribution, and ensure accurate invoicing for a diverse international client base. The role requires English and fluent Italian, experience in Shared Service or GBS, and familiarity with SAP or Salesforce and Excel.

We offer an international environment with strong benefits and a hybrid work model.

Qualifications

• Experience in Customer Operations (Order to Invoice/Order to Cash preferable).
• English + fluent Italian.
• Experience in corporate environment, Shared Service or GBS.
• Knowledge of SAP or Salesforce, Excel skills.

Responsibilities

• Handle standard and high-value customer orders, ensuring compliance with terms and pricing.
• Act as liaison between customers and internal teams (production, distribution) for orders.
• Ensure timely and accurate invoicing by proper order entry.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyze and resolve customer issues promptly with clear communication.
• Escalate disputes related to billing, delivery, and returns.
• Manage customer complaints to maintain loyalty.

Skills

Customer Ops

Order to Invoice

English

Italian

Tools

SAP

Salesforce

Excel

Job description

Alcon in Warsaw is seeking a Customer Operations Representative OTI with Italian to manage order-to-cash processes, coordinate with production and distribution, and ensure accurate invoicing for a diverse international client base. The role requires English and fluent Italian, experience in Shared Service or GBS, and familiarity with SAP or Salesforce and Excel.

We offer an international environment with strong benefits and a hybrid work model.