Italian Customer Support Specialist — Remote in Greece

FH Collective - Academy; Bydgoszcz; Remote; PLN 64,000 - 74,000; Full time

Benefits offered by this job

Paid training

Relocation package (EU)

Flight ticket covered

Hotel accommodation for relocation

Airport pickup

Real estate agency fee covered

Job summary

FH Collective - Academy is seeking Italian-speaking Customer Experience specialists to join our remote team in Greece. The role offers full relocation support and an international work environment, with training provided from day one.

You will handle customer inquiries via phone, email, and chat in Italian, log details in the CRM, and help maintain high service standards. No prior experience required; we provide comprehensive training and a supportive multicultural team.

Qualifications

• Fluent Italian (C1/C2) required.
• Good working knowledge of English (B2+) for training and communication.
• Strong interpersonal and analytical skills intended for customer support.
• No prior experience required; full training provided.

Responsibilities

• Providing customer support via phone, email, and chat (in Italian).
• Assisting with account issues, content reports, and platform queries.
• Resolving customer inquiries efficiently while maintaining high service quality.
• Logging interaction details accurately in internal CRM systems.
• Meeting standard team productivity and quality targets.
• Advocating for community safety and product understanding.

Skills

Fluent Italian (C1/C2)

English (B2+)

Interpersonal skills

Analytical skills

Solutions-driven mindset

Digital tools / multi‑screen

Adaptable in multicultural teams

Tools

CRM systems

Job description

FH Collective - Academy is seeking Italian-speaking Customer Experience specialists to join our remote team in Greece. The role offers full relocation support and an international work environment, with training provided from day one.

You will handle customer inquiries via phone, email, and chat in Italian, log details in the CRM, and help maintain high service standards. No prior experience required; we provide comprehensive training and a supportive multicultural team.