Hybrid Customer Resolution Specialist

Solventum-; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum- is looking for a Customer Issue Resolution Analyst to support complaint handling and resolution processes from a hybrid location in Poland. You will draft responses, monitor queues, and help improve data quality while contributing to cross-functional teams.

The role requires a Bachelor’s degree and 1-2 years’ experience in customer service or complaints handling, with strong English and teamwork skills. SAP/Salesforce knowledge is a plus.

Qualifications

• Bachelor's degree or higher from a recognized university.
• 1-2 years in complaints handling, customer issue resolution, operations or customer service.
• Fluent in English; additional Nordic languages are a plus.
• Experience with SAP or Salesforce is beneficial.
• Detail-oriented with a proactive, collaborative attitude.

Responsibilities

• Handle customer complaints and assist in the resolution process.
• Prepare written responses to complaints and monitor SLA targets.
• Participate in process improvements and Lean Six Sigma initiatives.
• Register and review customer complaints, and prepare reports/statistics on issues.

Skills

English fluency

Additional Nordic languages

Customer service

Complaint handling

Proactive mindset

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Job description

Solventum- is looking for a Customer Issue Resolution Analyst to support complaint handling and resolution processes from a hybrid location in Poland. You will draft responses, monitor queues, and help improve data quality while contributing to cross-functional teams.

The role requires a Bachelor’s degree and 1-2 years’ experience in customer service or complaints handling, with strong English and teamwork skills. SAP/Salesforce knowledge is a plus.