Junior Problem Resolution Specialist — Hybrid Growth Path

Capgemini; Katowice; Hybrid; PLN 78.000 - 123.000; Vollzeit

Benefits dieser Stelle

Medicover medical care

Private life insurance

Multisport card

Capgemini Helpline wellbeing support

Hybrid work & home office package

Zusammenfassung

Capgemini is hiring a Junior Problem Resolution Specialist in Poland to handle operational issues and support resolution of process-related queries, ensuring adherence to SLA targets. You will analyze cases, identify root causes, coordinate resolutions, and contribute to continuous process improvements while delivering high-quality service to clients.

You will benefit from a hybrid working model, access to extensive training, and a supportive environment that emphasizes wellbeing, collaboration,

Qualifikationen

• Fluent Spanish (B2/C1) and strong English required.
• Analytical and problem-solving abilities.
• Detail-oriented with good prioritization.
• Customer service, operations, or process support experience preferred.

Aufgaben

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes.
• Ensure timely completion of activities per SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues when necessary and monitor resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Kenntnisse

Spanish (B2/C1)

English (good)

Analytical skills

Problem solving

Attention to detail

Communication skills

Time management

Team collaboration

Organization

Customer service exp.

Jobbeschreibung

Capgemini is hiring a Junior Problem Resolution Specialist in Poland to handle operational issues and support resolution of process-related queries, ensuring adherence to SLA targets. You will analyze cases, identify root causes, coordinate resolutions, and contribute to continuous process improvements while delivering high-quality service to clients.

You will benefit from a hybrid working model, access to extensive training, and a supportive environment that emphasizes wellbeing, collaboration,