Customer Issue Resolution Specialist | Hybrid (Poland)

SOLVENTUM; Wrocław; Hybrid; PLN 70,000 - 95,000; Full time

Job summary

Solventum is seeking a Customer Issue Resolution Analyst (m/f/x) in Poland to join a global team focused on improving healthcare experiences. You will support the complaint process, draft written responses, monitor queues, and contribute to continuous improvement and data quality.

The role requires a Bachelor's degree and 1–2 years in complaints handling or customer service; fluent English and SAP/SalesForce experience are a plus. Hybrid work from Poland; visa sponsorship not provided.

Qualifications

• Bachelor’s degree from an accredited university
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service

Responsibilities

• Customer service support in the complaint process
• Registration and consideration of customer complaints
• Preparation of written responses to customer complaints
• Co-creation of procedures in the complaint section
• Monitoring work queues for new requests
• Completing assigned tasks within SLA targets
• Preparation of reports and statistics on complaints
• Ensuring efficient customer complaint service
• Identifying opportunities to improve data quality & reduce cycle time
• Training and deployment support pre and/or post go-live
• Continuous improvement of processes and Lean Six Sigma project coordination

Skills

Fluent in English

Norwegian

Danish

Swedish

Finnish

SAP

SalesForce

Education

Bachelor’s degree or higher from an accredited university

Tools

SAP

SalesForce

Job description

Solventum is seeking a Customer Issue Resolution Analyst (m/f/x) in Poland to join a global team focused on improving healthcare experiences. You will support the complaint process, draft written responses, monitor queues, and contribute to continuous improvement and data quality.

The role requires a Bachelor's degree and 1–2 years in complaints handling or customer service; fluent English and SAP/SalesForce experience are a plus. Hybrid work from Poland; visa sponsorship not provided.