Regional Customer Service Agent — Hybrid & Multilingual

Randstad Polska Sp. z o.o.; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

3 days remote

Performance bonus

Private medical care

Multisport card

Lunch vouchers

Life insurance

Training co-financing

Tire discounts

Mybenefit cafeteria

Job summary

Randstad Polska Sp. z o.o. is seeking Qualified Specialists and Experienced Leaders to join newly established teams in Poznan.

The role involves handling customer orders, resolving escalations, and providing advanced product information within a hybrid work model, with 3 days remote and 2 days in the office. Strong SAP, CRM, and Power BI skills are valued. Fluent English is required, along with collaborative, proactive problem solving and a customer-centric approach.

Qualifications

• No specific degree required; experience in customer service preferred.
• Experience in customer service is advantageous.
• Strong communication and problem-solving skills.
• Familiarity with SAP, CRM tools and Power BI is beneficial.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Act as first point of contact for customer queries and complaints.
• Provide advanced product/service information and support fitment inquiries.
• Follow sales and channel dynamics to provide tailored suggestions to customers.
• Build strong customer relationships and adopt customized strategies.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Participate in regional meetings and share feedback from stakeholders.

Skills

SAP knowledge

CRM tools

Power BI

Excel basics

English proficiency

Education

No degree required

Tools

Freshdesk

Salesforce

ERP systems

Job description

Randstad Polska Sp. z o.o. is seeking Qualified Specialists and Experienced Leaders to join newly established teams in Poznan.

The role involves handling customer orders, resolving escalations, and providing advanced product information within a hybrid work model, with 3 days remote and 2 days in the office. Strong SAP, CRM, and Power BI skills are valued. Fluent English is required, along with collaborative, proactive problem solving and a customer-centric approach.