Hybrid: Customer Issue Resolution Analyst — Impact

Solventum (3M Healthcare); Wrocław; Hybrid; PLN 70,000 - 100,000; Full time

Job summary

Solventum, a rebrand of 3M Health Care, seeks a Customer Issue Resolution Analyst to join a global team and improve how we handle customer complaints. You will register, assess, and respond to complaints, and help co-create procedures while monitoring queues to meet SLA targets.

We value 1–2 years in complaints handling, a Bachelor's degree, and English fluency; bonus if you know SAP or SalesForce. Hybrid work from Poland is offered with well-being initiatives and diversity commitments.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service.

Responsibilities

• Customer service support in the complaint process.
• Registration and consideration of customer complaints.
• Preparation of written responses to customer complaints.
• Co-creation of procedures in the complaint section.
• Monitoring work queues for new requests.
• Completing assigned tasks within SLA targets.
• Preparation of reports and statistics on complaints.
• Ensuring efficient customer complaint service.
• Identifying opportunities to improve data quality & reduce cycle time.
• Training and deployment support pre and/or post go-live.
• Continuous improvement of processes and Lean Six Sigma project coordination.

Skills

Fluent in English

Collaborative team player

Proactive attitude

Education

Bachelor's degree or higher

Tools

SAP

SalesForce

Job description

Solventum, a rebrand of 3M Health Care, seeks a Customer Issue Resolution Analyst to join a global team and improve how we handle customer complaints. You will register, assess, and respond to complaints, and help co-create procedures while monitoring queues to meet SLA targets.

We value 1–2 years in complaints handling, a Bachelor's degree, and English fluency; bonus if you know SAP or SalesForce. Hybrid work from Poland is offered with well-being initiatives and diversity commitments.