Order & Solutions Specialist - Customer Service

0481 Solenis Poland sp. z o.o.; Warszawa; On-site; PLN 47,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Private healthcare

Life assurance

Employee assistance

Training & development

Bonus scheme

Job summary

Solenis Poland sp. z o.o. is seeking a Customer Service Representative for a 9-month fixed-term contract. The role focuses on handling customer orders, inquiries, and complaints in a multilingual environment and coordinating with plants and logistics teams.

The ideal candidate has experience in customer service or administration, strong English and German skills, and proficiency in SAP, Word and Excel. A collaborative, proactive team player is valued.

Qualifications

• Some professional experience in customer service or administration area; internships in logistics are welcome.
• Fluent English and German language skills required.
• Excellent communication and interpersonal skills in a multicultural environment.

Responsibilities

• Receive, enter and manage customer orders from receipt to shipment and returns.
• Respond to routine customer inquiries concerning orders.
• Track status of orders and communicate issues and solutions with plants, warehouses and logistics providers.
• Enter and manage customer complaints in internal tools and track status of complaints.

Skills

Fluent English

German language

Strong communication

Tools

SAP

Microsoft Word

Excel

Job description

Solenis Poland sp. z o.o. is seeking a Customer Service Representative for a 9-month fixed-term contract. The role focuses on handling customer orders, inquiries, and complaints in a multilingual environment and coordinating with plants and logistics teams.

The ideal candidate has experience in customer service or administration, strong English and German skills, and proficiency in SAP, Word and Excel. A collaborative, proactive team player is valued.