Customer Issue Resolution Specialist - Hybrid Poland

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum is hiring a Customer Service/Complaints Specialist in Poland for a hybrid role. You will support the complaint process, register and review issues, and draft written responses to customers.

Requirements include a Bachelor's degree or higher, 1-2 years in complaints handling or customer service, and fluent English. Experience with SAP/Salesforce and additional languages is a plus. Teamwork and process improvement are key assets.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluent in English
• Additional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)
• Previous experience working with SAP / SalesForce
• Previous experience working within customer service / customer issue resolution / complaints is a benefit
• Detailed oriented and enjoys working with operational processes
• Proactive attitude to the duties entrusted
• Collaborative Team player

Responsibilities

• Customer service support in the complaint process
• Registration and consideration of customer complaints
• Preparation of written responses to customer complaints
• Co‑creation of procedures in the complaint section
• Monitoring work queues for new requests
• Completing assigned tasks within SLA targets
• Preparation of reports and statistics on complaints
• Ensuring efficient customer complaint service
• Identifying opportunities to improve data quality & reduce cycle time
• Training and deployment support pre and/or post go‑live
• Continuous improvement of processes and Lean Six Sigma project coordination

Skills

Fluent in English

Proactive attitude

Collaborative Team player

Detail oriented

Education

Bachelor's degree or higher

Tools

SAP

SalesForce

Job description

Solventum is hiring a Customer Service/Complaints Specialist in Poland for a hybrid role. You will support the complaint process, register and review issues, and draft written responses to customers.

Requirements include a Bachelor's degree or higher, 1-2 years in complaints handling or customer service, and fluent English. Experience with SAP/Salesforce and additional languages is a plus. Teamwork and process improvement are key assets.