HR Services Team Lead - Talent & Process Excellence

QVC; Kraków; Hybrid; PLN 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Multisport

Eye-care reimbursement

Bonus program

Referral program bonus

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group is seeking an HR Services Team Coordinator in Kraków for a long absence cover. You will guide 2-3 HR Services Specialists, ensuring on-time delivery and quality across the organization.

The role combines on-site coordination at Wielicka 30 with hybrid work, supporting global talent management and learning initiatives. The ideal candidate has 3+ years in HR, strong coordination and stakeholder skills, and a proactive mindset to work in a multinational environment.

Qualifications

• Minimum 3 years of experience in any HR-related area (HR Operations, Shared Services, Administration, Talent Acquisition or Talent Management).
• Fluent English (C1) required.

Responsibilities

• Coordinate the daily work and priorities of 2-3 HR Services Specialists.
• Monitor quality and performance against SLAs, KPIs and deadlines.
• Provide guidance, mentoring, and day-to-day support to team members.
• Deliver Talent Management and Learning processes across QVC global organization.
• Build strong stakeholder relationships and act as a trusted point of contact.
• Support the transition and implementation of new services and processes.
• Drive service excellence and continuous improvement for a positive customer experience.

Skills

Team management

Coordination

Stakeholder management

HR data

Process transitions

Job description

QVC Group is seeking an HR Services Team Coordinator in Kraków for a long absence cover. You will guide 2-3 HR Services Specialists, ensuring on-time delivery and quality across the organization.

The role combines on-site coordination at Wielicka 30 with hybrid work, supporting global talent management and learning initiatives. The ideal candidate has 3+ years in HR, strong coordination and stakeholder skills, and a proactive mindset to work in a multinational environment.