HR Services Team Coordinator

QVC, Inc.; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

MyBenefit platform (Multisport)

Eye-care reimbursement

Company performance bonus

Referral bonus

Extra annual leave for initiatives

Mental health support line

Free employee parking

Job summary

QVC Group, Inc. is seeking an HR Services Team Coordinator to guide a small team of HR Services Specialists and coordinate priorities ensuring on-time delivery. The role supports Talent Management and Learning processes across the global organization.

You will mentor the team, manage stakeholders, and drive continuous improvement, while working in a hybrid setup with on-site presence in Kraków.

Qualifications

• Minimum 3 years of experience in any HR related area: HR Operations, HR Shared Services, HR Administration, Employee Services, Talent Acquisition, Talent Management or related field.
• Fluent English (min C1).
• Strong coordination skills with the ability to manage competing priorities.
• Excellent stakeholder management and communication skills.
• Experience supporting process or service transitions.
• Proactive, improvement‑focused mindset with confidence in a global organization.
• Ability and willingness to work with HR Data.
• Experience in team management would be a strong asset.

Responsibilities

• Coordinate the daily work and priorities of 2-3 HR Services Specialists.
• Monitor quality and performance, ensuring delivery against SLAs, KPIs and project deadlines.
• Provide guidance, mentoring, and day‑to‑day support to team members.
• Deliver Talent Management and Learning processes across QVC global organization.
• Build strong stakeholder relationships and act as a trusted point of contact.
• Support the transition and implementation of new services and processes.
• Drive service excellence, continuous improvement, and a positive customer experience.

Skills

Team coordination

Stakeholder management

English proficiency

HR Operations

HR Data literacy

Job description

PL1178 Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

HR Services Team Coordinator

Your Opportunity

You’ll guide and mentor a team of 2-3 TMS Specialists, coordinate daily priorities and drive quality, performance and on‑time delivery. Alongside leading the team’s day‑to‑day work, you’ll bring your expertise to support teams and brands across the organization.

Where You'll Work

This role is hybrid and requires on‑site presence at our office on Wielicka 30 in Kraków 3 to 5 times per month (onsite days are predetermined and standard across the company).

What You'll Do

• Coordinate the daily work and priorities of 2-3 HR Services Specialists.
• Monitor quality and performance, ensuring delivery against SLAs, KPIs and project deadlines.
• Provide guidance, mentoring, and day‑to‑day support to team members.
• Deliver Talent Management and Learning processes across QVC global organization.
• Build strong stakeholder relationships and act as a trusted point of contact.
• Support the transition and implementation of new services and processes.
• Drive service excellence, continuous improvement, and a positive customer experience.

What You'll Bring

• Minimum 3 years of experience in any of HR related area: HR Operations, HR Shared Services, HR Administration, Employee Services, Talent Acquisition, Talent Management or a related field.
• Fluent English (min C1).
• Strong coordination skills and the ability to manage competing priorities.
• Excellent stakeholder management and communication skills.
• Experience supporting process or service transitions.
• A proactive, improvement-focused mindset and confidence working in a global organization.
• Ability and willingness to work with HR Data.
• Experience in team management would be a strong asset.

What we offer

• Hybrid work model combining office & remote work.
• Private medical care.
• Life Insurance.
• Access to MyBenefit platform (Multisport included).
• Eye-care reimbursement.
• Company performance-related bonus.
• Referral program with a financial bonus.
• 1 day extra of annual leave for company-driven initiatives.
• Mental health support line for you and your relatives.
• Attractively located office with free parking for employees.

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes

Benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

Equal Opportunity Statement

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

About QVC Group

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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